FAQ

General questions

Tactikal Lyfe is proud to service our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

It usually takes 2-4 weeks to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs. Tactikal Lyfe is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Check your spam and/or promotional folders for our emails. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Want to track your order? Make sure you have your tracking number available.

Visit our tracking page here: https://www.securelyfe.com/pages/track-my-order

Usually shipping time vary from 5-20 days on your location but due to certain circumstances in response to COVID-19, please be aware there may be a delay with delivery times and tracking updates depending on the courier. We are doing our best to stay on top of this situation and will keep you updated every step of the way. Currently, we having been seeing an extra delay of 3-10 business days for the tracking codes to be updated and sent over. We can assure you the order has certainly dispatched and is on the way to you.
Want To Track Your Order? Please have your Tracking Number ready and follow the link to track your package!

We offer a one-year Manufacturers Warranty. Please email us if you have any further questions.

Email us here: [email protected]

Please see the picture below to make sure all items have been included in your order. If you think an item may be missing from your order pleas send us an email with a photo of your order (so we can verify what’s missing). Please include the following in your email:

  • Order Number (Located on Email Receipt)
  • Details of what is missing
  • Photo of what you received

Email us at : [email protected]

Other questions

Due to certain circumstances in response to COVID-19, please be aware there may be a delay with delivery times and tracking updates depending on the courier. We are doing our best to stay on top of this situation and will keep you updated every step of the way. Currently, we having been seeing an extra delay of 3-10 business days for the tracking codes to be updated and sent over. We can assure you the order has certainly dispatched and is on the way to you. I’ll provide some links below from the couriers that we use for our deliveries and their response to the COVID-19 situation and their current updates.

Tactikal Lyfe is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.Tactikal Life is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.

We shows all products payments based in USD. If you are ordering from another country, please be aware that there may be a currency conversion or the rate might be different based on your location.

Tactikal lyfe unable to verify the billing information or shipping information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

Here at Tactikal Lyfe we process orders as soon as possible. We generally have orders cleared and dispatched everyday. Our system goes through an automated process to dispatch each order as soon as it is processed. If the order has been dispatched, we cannot cancel the order. Our system goes through an automation process to dispatch each order as soon as it is processed. Please contact us if you have any questions about your order. If the order can be stopped prior to dispatch we may cancel it, however we are unable to cancel an order once it has dispatched.

Please contact us in regards to a return/refund.

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